RULES & FACILITIES

Facilities:

Reception opening hours: 9.00 hours – 23.00 hours (available in Sargentos Provisionales, 38)
Dial 9 if you wish to contact the reception.
Whatsapp available for emergencies: +34 772631550
Cleaning service: 11.00 hours -15.00 hours( Daily cleaning and change of towels, change of sheets once a week)
Lifeguard: 11.00 hours -15.00 hours
Pool bar: 11.00 hours – 15.00 hours
Restaurant: check the service available at reception desk.
Resort service: 9 a.m. – 2 p.m.
Technical service safes: 10.00 hours – 20.00 hours
Safe: 2.00 €/day
Mattresses for the hammocks: 10.00 € per week +10 .00 € deposit
Pool towels: 5.00 € for the entire stay + 10.00 € deposit
Self-service laundry: 8.00 € wash and 5.00 € dry.
Late check-out supplement until 18.00 hours: 25.00 euros (June to September) and 30.00 € (October to May)
Refreshing drinks 1.5 litres: 2.00 €/unit
Water without gas 1.5 litres: 1.00 €/unit
Sparkling water 1.5 liters: 1.00 €/unit
Water 5 litres: 1.50 €/unit

At reception available: taxi service, airport transfers, luggage storage, tour sales and tourist information.

Mandatory Compliance Standards:

  • Handwashing and temperature measurement at facility access.
  • The check-in will be carried out with the customer’s agreement, a minimum pre- authorization of 100 euros by credit card.
  • The customer must be absent for breakdowns and daily cleaning of the room.
  • In the pool area, it is not allowed to bring food and drink from the rooms, for this purpose use the services of the pool bar or directly your terrace.
  • Visits are not allowed. • Pets are not allowed.
  • Barbecues are not allowed.
  • Smoking is not allowed inside the bungalows and studios, smoking is allowed on the terrace and shishas are not allowed.                                                                     

For the well-being of all, we ask not to make noises from 22.00 hours, we must respect the rest of others.


CONTACT
Av. Sargentos Provisionales, 26
35100 Maspalomas, Las Palmas
+ 34 928 76 10 77
reservas@svterraflorpark.com

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